Whatsapp Privacy Policy

Communication and Privacy Policy

In addition to other clauses in the Terms and Conditions you agree and consent that we may collect, store, use and/or disclose your personal data and any communications made through WhatsApp, in accordance with applicable laws and our Data Privacy Policy.

Our Purpose

This channel simply serves as supplementary medium through which we can communicate with you.

You agree and consent that we may collect, store, use and/or disclose your personal data for the following purposes:

  • Communication Purpose
  • Share with you our product catalog
  • Your chat (including text, audio, video, documents, in any form or format) with our respective store manager
  • Your transaction details including the information i.e. invoice generated for the product purchased and its dispatch details
  • Any offer/discounts on new arrivals
  • Any information w.r.t. "sales"
  • Our promotions
  • Bata club membership

Please note that currently we are not allowing any other transactions on Whatsapp, though we may do so in the future with notice to you and in accordance with applicable laws.

We would take this opportunity to strongly remind you to:

  • Never share privacy-sensitive details via WhatsApp messages/ chats (as with all social media).
  • Remember that we will not send messages of our own accord this way and will only respond to messages sent to us except for any important communication/information, promotional and/or awareness messages.
  • You are interacting with our store manager(s) who is/are our employees and are bound by the terms of confidentiality, however Bata India Limited’s responsibility is restricted to the chat made by you with our store manager only in respect of the purchase done. You/User shall always be responsible for the chat with the manager, other than transaction/purchase done by you. We once again advise you not to share any privacy-sensitive information with the manager.
  • Not contact us through the WhatsApp channel for complaints, grievances or similar important matters. For that please write us @ in-customer.service@bata.com.

Legal Basis of processing

As mentioned in the Privacy Notice.


You may choose not to share personal data at any point of time and may unsubscribe via following channels:

  • Write us @ in-customer.service@bata.com

Once we have received the notification that you have unsubscribed, we will no longer process your information for the purpose(s) you originally agreed to, unless we have another legitimate basis for doing so in law. Please refer to the Privacy Notice.

Post unsubscribing your number, in the event you further contact us for purchasing any product using Whatsapp, our relations/transaction shall be governed by the present policy.

Third party

WhatsApp is owned by a third-party unaffiliated with Bata. You shall independently be guided by their privacy policies and Bata has no control over them. Bata is not responsible for the privacy or security policies at these sites or other third-party sites that may be linked to from within our social media channels. You should always review the privacy and security practices and policies of each third-party site you visit. Bata does not endorse and is not responsible for any ads, content, products, advice, opinions, recommendations or other material of third-party sites that may be promoted via advertising within any social media properties.