Privacy Policy
1. Security & Privacy
This website (“Site”) is owned by Bata Primavera Sdn Bhd (“Bata” and together with its parent company and its related entities, affiliates and subsidiaries, the "Group"). We take your (“You”, “User”, “Subscriber”, “Customer”) privacy very seriously and are committed to protecting and respecting your online privacy and recognizing your need for appropriate protection and management of any personal data you share with us. We will use, disclose or otherwise process your personal data in accordance with the Personal Data Protection Act, 2010 (“PDPA”). This Privacy Policy (“Policy”) applies to information supplied by you on this Site.
Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).
2. Applicability of this Policy
This Privacy Policy applies to all services offered by us and to all individuals whose personal data is collected, processed or stored on our websites, applications or systems, except the services provided on websites, applications or systems that have separate privacy policies that do not incorporate this Privacy Policy. To determine how these third-party websites deal with your Personal data, you should ensure that you read their respective privacy policies/notices.
If You provide Us with Personal Data including your contact details and any other information that will allow Us to identify You and provide You with Our services, We will process it according to this policy. We will use, disclose or otherwise process your personal data in accordance with the and Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.
3. General Browsing Information
Bata gathers navigational information during your visit to our website. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells Bata about the use of our website by visitors, including the areas of our site that are most visited or the time of a last visit to a page and the technical efficiencies of our website and services. Such navigational information helps improve our visitors experience by recognizing and delivering user-friendly features or offering that our visitors prefer.
4. Cookies
In order to improve our online services to you, we collect data anonymously by way of “cookies.” or “sessions”. Cookies are small data files that your browser places on your computer or device. Cookies in themselves do not identify the individual user but just the computer used. The use of cookies allows us to learn more about the way you interact with our content and help us improve your browsing experience when visiting our website. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies via configuration from the browser. However, rejection of cookies may affect your use of the website as such we will be unable to personalize aspects of your use of the website.
Here is the link https://www.bata.com/my/cookie-policy.html to the cookie policy for details on the kind of cookies being used on our website and how to manage your settings.
5. What Personal Data do we collect about You
Your “Personal Data” means Personal information, which relates/allows to identify You directly or indirectly (together with information from other sources) and includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Notice, personal data encompasses sensitive personal data, which relates to information relating to your health, political opinions, religious beliefs, etc. that You have provided to Us or our third parties, in connection with a service offered whether through the use of the Website, in person or any other mode of communication.
When you create a Bata account or place an order with us, the personal data that we collect may include your; first and last name, home or other address, telephone number, email address and billing, payment and financial information.
6. How is Personal Data collected by Us
Bata may ask you to provide personal data
- when you establish or update a Bata account,
- sign up for the Bata Shoe Me Newsletter program,
- place an in-store order,
- enter a contest,
- participate in a survey,
- visit our websites or shop online,
- check the status of an order or review order history,
- provide a review about our products, purchase,
- search for products on our site
- provide information about your shoe preferences.
- use any of our services or products including our facial biometric enrolment options at our office locations.
- use mobile application.
- participate in any of our surveys
- commence a business relationship with us (for example, as a service provider)
- lodge a complaint with us
- provide feedback to us (either via our websites or in hard copy)
- Other than personal data obtained from you directly (as laid out above), we may also obtain your personal data from third parties we deal with or connected with you, for example from service providers and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted.
- use Closed Circuit Television (CCTV) to record footage at our premises.
7. How we use your Personal Data
Your privacy is very important to Us and We have designed Our Privacy Policy with the objective of maintaining your trust, confidence and respecting your right of protecting Your Personal Data. We will only use Your Personal Data for the purposes for which We collected it –
- To properly identify you.
- To assess your application(s) /request(s) for our services and/or products.
- To deliver the products you have ordered (for example to our courier), fulfilling any requests that you have created and process your return and exchange.
- To update you on the delivery of the product and for customer support purposes in the event of order or delivery difficulties and responding to your inquiries.
- To manage and develop Bata Business and Operations, administer accounts, collect and process payments.
- To better understand your needs and preferences, possibly through carrying out research on our users’ or product evaluations.
- To deliver information of marketing/promotional materials through the various communication channels you have provided to us about our products or website, including adding you to a Bata email list or to our customer phone and mail marketing list when you register for an account or make a purchase with us. You may opt to unsubscribe from marketing information at any time by clicking on our unsubscribe function within the electronic marketing material.
- To improve our services and/or products and to develop new services and/or products (including
- To conduct analytics study).
- To provide you with information on our other service(s), product(s) and offer(s) which may be of interest to you.
- To notify you about benefits and changes to the features of our services and product(s).
- To determine how can we improve services to our customers.
- To produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual.
- To record any incidents involving you which occurs on our property.
- To maintain records required for claims or other legal purposes.
- To comply with legal and regulatory requirements.
- For any other purposes that is required or permitted by any law, regulations, guidelines and/or
relevant regulatory authorities.
8. Sharing and Disclosing Your Personal Data
We will not share your personal data with any other organization other than related companies and those third parties directly related to the delivery of the products you have purchased from BATA website and as is necessary to process credit or debit card payments. BATA is committed to complying with your right to privacy and the Data Protection Act.
We will not sell and/or share your personal data to any third party without your permission, but we cannot be responsible or held liable for the actions of third-party sites from which you may have linked or been directed to the Bata website.
However, as a part of providing, you with our services and products and the management and/or operation of the same, Bata may be required or need to disclose information about you to BSO as well as the third parties. we may also be under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Bata, our customers, or others. This includes exchanging information with other companies and organization for the purpose of fraud protection/prevention and/or investigation purposes.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).
The sharing of information is subject at all times to any laws (including regulations, guidelines and/or obligations) as may be applicable.
9. International Transfer of your Personal Data
We may transfer and process any personal data you provide to us to countries other than your country of residence. The laws of these countries may not provide an equivalent level of protection to your personal data as the laws in your home country. We will therefore seek to ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.
10. Your Personal Data and Your Legal Rights
- Right to Access of personal data
You have the right to obtain access about your personal data from Us. This includes confirming whether We are processing or have processed your personal data and receiving a summary of the personal data being processed.
- Right to correction of personal data
You have the right to correct your personal data, as per the applicable laws and prescribed procedures. When you request correction, We should correct any inaccurate or misleading data, complete any incomplete data, update your data and send the corrected data to all organisations to whom your personal data was disclosed.
- Right to withdraw consent to the processing of personal data
You have the right to withdraw consent to the processing of your personal data. When you withdraw consent, we will cease the processing of your personal data.
- Right to prevent data processing that is likely to cause damage or distress
Where you believe that processing of a personal data is causing or is likely to cause substantial damage or distress to you or to another individual, you may contact us to cease or to not begin the processing of that personal data.
- Right to prevent data processing for direct marketing purposes
You have the right to prevent the processing of your personal data for direct marketing purposes.
How to exercise your rights?
To invoke your Rights, please send an email or letter to the Local Privacy Officer (see contact details below).
11. Marketing & Promotions
Bata may use your personal data to provide you with information about our and third-party services and/or products, which may be of interest or benefit you, except where otherwise requested by you. In certain instances, we may disclose your relevant personal data to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) as may be applicable. We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.
All Bata members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing communication from us and/or selected third parties, you should inform us via emailing your request to mybata.customerservice@bata.com. We will abide by your latest written instructions to us.
12. How long We retain Your Personal Data for
The periods for which We keep your Personal Data depends on the purpose for which your Personal Data was collected. Data containing information provided by you is retained for as long as the purpose for which the data was collected continues. The data is then destroyed unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect Bata's interests, in compliance with relevant regulations.
13. Security & Protection of Your Personal Data
We respect your privacy and are committed to protecting the personal data that You provide, in connection with your use of Our site. We take appropriate technical and organizational measures capable of protecting the Personal Data and information against loss, damage, disclosure, replacement with incorrect data or information, or addition of untrue information.
BATA takes the following types of security measures: use of technologies and policies such as limited access data-centres and firewall technology.
The security of your transaction is important to us and to prevent any details being seen by unauthorized persons. It is protected throughout the payment process. To do this, we use 2C2P payment gateway – secured payment site to process your transaction and we do not keep any of your payment information (i.e., Card Number, CSV Code) in our system.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
14. Updating Your Personal Data
We prefer to keep your personal data accurate and up to date. In order to do this, you can review, update, change or modify your personal data including billing and shipping information by logging into your account on Bata Website. We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in Bata’s possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or where irrelevant, not up to date, you may make a request to us via Bata Website. We will use reasonable efforts to comply with your request to access or correct your personal data within reasonable time or as mandated by law. Please note that Bata may have to withhold access to your personal data in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event, we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to fulfil your request.
15. Children’s Data
We understand the importance of protecting children’s privacy and we never knowingly collect personal data about individuals under the age of 18 years. If you are under 18 years of age, consent of a parent / legal guardian is required. In the event we are notified that a minor has provided their personal data without due parent / legal guardian’s consent, we will terminate the account forthwith without prior notice solely at our discretion.
16. Updates to this Privacy Policy
BATA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site. In absence of any update, the most relevant provisions will be applicable.
17. Our Contact Details to direct your Questions or Concerns
If you have any queries with respect to our Privacy Policy, please feel free to email us at mybata.customerservice@bata.com or write to us (between 8.30am to 5.30pm – Monday to Friday) at the following contact points:
Bata Primavera Sdn Bhd
B-17, Menara Bata,
No.8, Jalan PJU 8/8A,
Bandar Damansara Perdana,
47820 Petaling Jaya Selangor, Malaysia.
If you believe that your privacy has been breached by BSO please contact our Local Privacy Officer at:
Name: Alex Lok (Data Privacy Officer)
Telephone: 03-7493 3333
E-mail: mybata.DPO@bata.com