TERMS AND CONDITIONS

General Terms & Conditions for Exchange/Claims

All merchandise being returned for exchange/claim must be accompanied by the original receipt.
For exchange or claim, it is mandatory to have the merchandise inspected by the store in-charge before approval of exchange/ claim.
The value of the replaced merchandise will be equal to the purchase price of the exchanged/claimed merchandise as mentioned in the receipt, irrespective of the current price of the exchanged/claimed merchandise, at the time of the exchange/claim being made.
If the value of the replaced merchandise is more than original value, the store will recover the difference in cash against the sale.
If the value of the replaced merchandise is more than original value, the store will recover the difference in cash against the sale.
For exchange/claims, please contact Bata Kenya Customer Service at (+254)726 668 941 or write to us at ke.customer.care@batakenya.com.
No cash refund

Claim Policy

Bata products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd ones among the millions we manufacture and sell.in case you find a manufacturing defect in the product purchased, kindly contact Customer Service.
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced.
Claims are only allowed on original purchases and not on similar claims;
Claims can be lodged only for footwear, bags & belts. No claim is admissible on socks, shoe care and foot products or other non-footwear items

For any query, please get in touch Customer Service Department.

(08.00 am till 05.30 pm, all Mon - Fri)

Bata Shoe Kenya PLC

Thomas Bata Avenue

Limuru Road

Limuru, Kenya