FAQs

How can I reach out to you?

You can contact us through:

Customer Service Phone: (+254) 726 668 941

Email: ke.customer.care@batakenya.com

Social Media: Reach out to us on Facebook, Instagram, Twitter, or WhatsApp.

What time are the stores open?

Bata stores typically operate from 8:00 AM to 7:00 PM, Monday to Saturday. However, store hours may vary depending on the location.

Are you open on weekends and holidays?

Yes, most of our stores are open on weekends and public holidays, but hours may vary. We recommend checking with your nearest store for specific timings.

Where can i find your store?

You can locate your nearest Bata store using our Store Locator on our website: www.bata.com/ke.

Where can i apply for a job?

You can apply for job opportunities at Bata Kenya by:

Checking available vacancies on our LinkedIn under the Careers section.

Sending your CV and application to hr@batakenya.com.

How can i reach out to a specific department?

For department-specific inquiries, please email or call us with details about your request:

Customer Service: ke.customer.care@batakenya.com

Human Resources: hr@batakenya.com

Do you make custom shoes?

Currently, Bata Kenya does not offer custom-made shoes. However, we have a wide variety of styles to suit different needs.

Can I replace my shoes?

Yes, shoes can be replaced under the following conditions:

The request is made within 15 days of purchase.

The shoes are unused, clean, and in their original packaging.

You provide the original receipt and order number.

The shoes have a manufacturing defect (normal wear and tear is not covered).

If the requested replacement product is unavailable, a credit note valid for 90 days may be issued.